indian enterprise use ai
20% of Indian enterprises use AI - The Times Of India - Mumbai, 2017-12-15
Bengaluru: Indian enterprises have been quick to adopt artificial intelligence (AI) with nearly one in five organisations implementing it in some way, said an Intel India commissioned report undertaken by research firm IDC. By mid-2019, about seven in 10 firms are anticipated to deploy AI. IDC surveyed 194 Indian companies across four verticals -- telecom, media & technology (TMT); retail; banking, financial services, & insurance (BFSI) and healthcare. The report said nearly 75% of the firms surveyed anticipate benefits in business process efficiency and employee productivity with the use of AI, and 64% of the respondents believe that this technology can empower them in revenue augmentation through better targeting of offers and improved sales processes. Despite a higher propensity to adopt AI, firms believe they will face a shortage of skills to unlock the opportunities through AI. "We all talk about the opportunity that India presents for AI, but often the types of industries that will embrace AI, the challenges that AI can address, and the roadblocks in implementation, are vague. This research is a small step towards comprehending this knowledge, and enabling companies such as ours, shape strategy and move ahead in the right direction," said Prakash Mallya, managing director for sales and marketing at Intel India.